Frequently Asked Questions (FAQ)
Welcome to CozyClane’s FAQ page! We created this guide to make your shopping journey smooth, secure, and stress-free. Moreover, it will save you time by answering the most common questions before you contact us.
1. What kind of products does CozyClane sell?
CozyClane offers feminine lifestyle products that add warmth and elegance to your daily life. For example, our collection includes home décor, stationery, body care essentials, and aesthetic organizers. In addition, we keep updating our store with new designs to inspire your everyday moments.
2. How can I place an order?
Placing an order is simple. First, browse our collections and choose your favorites. Next, add them to the cart and confirm your details at checkout. Finally, relax while we prepare and ship your order.
3. What payment methods do you accept?
We currently accept Cash on Delivery (COD) across India. This way, you pay only when your order arrives. Moreover, many customers find COD more convenient and secure.
4. How can I track my order?
After we ship your order, you will also receive a tracking link via WhatsApp or email. As a result, you can follow the progress step by step. In case tracking does not update, you can reach out to us directly for help.
5. How long does shipping take?
We usually ship within 2–4 business days. On average, deliveries reach you within 5–7 working days, depending on your location. However, during festive or sale periods, delivery may take slightly longer, and we always keep you informed in such cases.
6. Do you offer free shipping?
Yes! We offer free shipping on all orders above ₹999. Therefore, adding one more item to your cart can sometimes help you save on delivery fees. In addition, free shipping makes it easier to try more of our collections at once.
7. What is your return & refund policy?
You can request a return within 5 days of delivery. To qualify, the item must be unused, packed in its original packaging, and in resellable condition. After we inspect it, we issue your refund within 7–10 working days. As a result, you can shop with confidence, knowing that our return process is simple and secure.
8. Can I cancel or change my order after placing it?
Yes, but only if we haven’t shipped it yet. In that case, contact us quickly at info@cozyclane.com or WhatsApp +91-9274570462. The sooner you reach out, the easier it becomes for us to update or cancel your order.
9. Do you ship internationally?
At the moment, we only ship within India. However, we plan to expand soon. In the future, CozyClane products will reach women worldwide.
10. How can I contact CozyClane for help?
You can easily reach us through:
📧 Email: info@cozyclane.com
📱 Phone/WhatsApp: +91-9274570462
📸 Instagram DM: @cozyclane
We usually reply within 24–48 hours. Moreover, we do our best to resolve your queries as quickly as possible. Finally, including your order number always helps us respond faster.
👉 Tip: Always include your order number when you contact us. This way, we can provide accurate support without delay.
Stay Connected
In addition to email and phone, you can follow us on social media for updates, exclusive offers, and style inspiration. Our posts often include creative tips to make your space look cozy and aesthetic.